Customer Support

 

Q: How do I know that my credit card information and other personal details are safe with you?

 

A: With regards to payments you deal exclusively with our payment processors, CCBilll. We never see your bank or credit card information.

 

For example when you sign up through CCBill, this is what happens:

 

1. The form you see is served by CCBill server (see the URL), and all information you enter goes directly to them.

2. CCBill verifies your payment and credits it to our account.

3. CCBill automatically creates an account for you our server and sends you] an email with your username/password.

 

CCBill and Verotel are the best known and trusted payment processors for adult websites and they have very strict security and privacy policies.

 

Our billing is discreet:

 

There is no mention of the site name on your credit card statement. The transaction shows CCBill*Danu Media.

 

Q: I tried to sign up and I got a message that transaction was declined.

 

A: If your credit card payment is declined by our payment processors you will need to contact them directly:

 

CCBill: https://support.ccbill.com

 

Q: What player should I use to play the video clips?

 

A: Our video clips are in .WMV format and can be played in any recent video player that supports that format.

 

If you are using Windows, we recommend Windows Media Player version 11 which can be downloaded here:

 

http://www.microsoft.com/windows/windowsmedia/player/11/default.aspx

 

If you are using Apple or Linux computer we recommend the latest version of VLC media player:

 

http://www.videolan.org/vlc/

Q: How can I cancel my membership.

 

 

You can cancel here: https://support.ccbill.com

 

 

If you have any other questions contact us at bdmediainc@gmail.com

 

 

 

 

 

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